What We Do

In an era of transformational change, we passionately believe that too often money, time and business effort is wasted because no connection is made between desired business outcomes and the reality of human behaviour.

          We offer navigation through business challenges using our behaviour change expertise and our proven guiding method will help you take the most efficient path to better results.

Chartroom will give you a fresh perspective on your issues, with step-by-step pragmatic ways to pilot and test new routes at high returns.

Core Services



Testing and evaluation programmes.


Behaviour change strategy

Pragmatic, stage-by-stage change plans.


Change management

Blueprints for transformation and embedded change.


Positive partnerships

Connecting innovative partnerships for better outcomes.

Our Guiding Method

A proven approach which delivers the change you need to meet your challenge.

Fix 1. Taking bearings

We map behaviours around the challenge


Fix 2. Plotting a course

Then develop a change journey


Fix 3. Providing new navigation

We create a change plan


Fix 4. Reaching your destination

We set evaluation plans and measures for continuous refinement

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Graham always productively challenges conventional thinking to offer a
fresh, dynamic and thoughtful approach to complex challenges.

Wendy Proctor Cabinet Office Deputy Director

If a man knows not to which port he sails, no wind is favourable.


I was delighted with the quality of Mark’s work on a recent research study commissioned by Navy Command Head Quarters. I would definitely consider using ‘Chartroom’ for future studies.

Cdr Bob Holmes RN Future Reserves 2020 Programme Management Office

Transforming a habit isn’t necessarily easy or quick. It isn’t always simple. But it is possible.

Charles Duhigg

The effort invested in ‘getting it right’ should be commensurate with the importance of the decision.

Daniel Kahneman

Politics is the art of looking for trouble, finding it, misdiagnosing it and then misapplying the wrong remedies.

Groucho Marx

Mark’s teams are always brilliant to work with on every level. They provide rigorous, intelligent and unique strategic perspectives on everything I’ve thrown at them. I trust them completely and know that we will get to a better place with them.

Stuart Mays Global Radio Director of Commercial Strategy

Our Expertise

Some case studies and examples of our experience